Wednesday, May 25, 2011

Restored Faith

Sometimes in this fast paced world it is easy to become a bit cynical about the nature of business. Too often it seems as if you are a pawn in a big game you are destined to lose. A recent experience helped to restore my faith in the system.

One of my hobbies is wire wrapping. I make pretty things - rings, bracelets, necklaces, earrings, etc. - by wrapping wire. If you want to take a quick look at the possibilities look at the cover of something like "Wire and Bead Celtic Jewelry" or "Bead & Wire Art Jewelry"

Anyway, to make a long story a bit shorter, if you are going to really get into wire wrapping you will end up needing a jig. That's a board covered with little holes and pegs of various size that you use as a pattern for wrapping the wire into different shapes. To broaden my horizons in wire wrapping I bought a BeadSmith Deluxe Thing-A-Ma-Jig. This is a marvelous tool for bending and twisting wire into different shapes, particularly when for the success of your project each piece needs to be as much like the others as possible.

The Thing-A-Ma-Jig rests on the workbench on short metal legs with a plastic foot at the bottom of each. My Thing-A-Ma-Jig was missing one of the little plastic feet. Seeing little prospect for getting one from people I got the jig from, I sent an e-mail to BeadSmith to see if they would send me one. I even offered to pay for it.

Therein lies the restoration of my faith. They actually took a strong interest and sent me an entire new Deluxe Thing-A-Ma-Jig. Wow! Just when you think that nobody really gives a darn and you are all alone in an unforgiving world, something like this comes along.

Don't get me wrong. I'm not saying that everyone is like BeadSmith. It's just that when someone takes a personal interest and goes out of their way to help, it does tend to restore faith. Thank you BeadSmith and all the other companies that go the extra mile on customer service.

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